To Our Valued Patients,

We hope this letter finds you and your family in good health.  Our community has been through a lot over the last couple of months, and all of us are looking forward to resuming our normal habits and routines.  While many things have changed, one thing has remained the same: our commitment to your safety.

We have missed you, and we are looking forward to getting back to work.  We are taking a slow approach to re-opening to ensure your safety and the safety of our staff.  We will begin re-opening the week of May 18 th with a limited doctor schedule.  Our hygienists will be back on May 26 th and will also have a limited schedule.

Our staff is working to reschedule appointments that were cancelled due to our closure.  If you have a previously scheduled appointment in May or June, we may be reaching out to move it to accommodate our limited schedule for the next few weeks.  We appreciate your patience as we work through this process.

We have always been committed to the highest infection control standards, and now, more than ever, we know these are important to you.  While we were closed, we have done research as well as many hours of training to best protect you and our staff.  Through this, we have put new processes and protocols in place.  We have also added medical-grade air purifiers and extra-oral suctions to further enhance our safety protocols.

You may see some changes when it is time for your next appointment.  Here are the additional steps we are taking to keep you safe:

• Our office will communicate with you beforehand to ask some screening questions.  You will be asked those same questions when you are in the office.
• We are asking patients to come alone to their appointments.  Family and friends are asked to wait outside the office unless the patient requires personal assistance during their visit.
• We will be doing parking lot check-ins.  Patients will be instructed to call or text us when they arrive at the clinic.
• We are requiring wellness checks for our dental team and our patients.  This includes mandatory temperature checks.
• We have hand sanitizer that we will ask you to use when you enter the office.  You will also find some in the reception area and other places in the office for you to use as needed.
• We are closely following guidance from the American Dental Association and Centers for Disease Control and Prevention when it comes to PPE.
• We have implemented a pre-procedural rinse for our patients prior to all procedures.
• Our sterilization processes remain state-of-the art.  All instruments are meticulously cleaned and sterilized before use, and all operatories are thoroughly disinfected between patients.
• High touch surfaces in reception areas and common areas are sanitized multiple times throughout the day.

We are offering a level of safety that surpasses recommended procedures and protocols.  Our goal is to continue providing excellent dental care while keeping you safe and healthy.

Thank you for being our patient.  We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.

Wishing you continued safety and good health.

Sincerely,

Dr. Sarauer and staff