Our Office, Hours & Policies

This page has practical information about our practice. It includes descriptions of our office location with map and directions, hours, appointment scheduling, insurance acceptance and billing policies.

Find us

Please give yourself extra time because there is road construction at Steeles Ave. East between Kennedy Rd. and Midland Ave. Our clinic address is 4675 Steeles Ave. East, Unit 1C25, Scarborough, ON. M1V 4S5. Our building is named Splendid China Mall. The major intersection is Kennedy Road & Steeles Ave. East, near the south-east corner.

We are Moving to our New Location in August 2023

We will be moving in sometime in August 2023 (exact date to be determined later) to our new location:  385 Silver Star Blvd, Unit #313, Scarborough, Ontario.  The nearest intersection is Midland Ave and McNicoll Ave.  Our new office will serve our patients better and is only 5 minutes drive from our old location. 

By Car : Drive along Steeles Ave. East. If you are coming from the east, turn left (south) into Redlea Ave at the traffic light (it is the traffic light after Silver Star Blvd or Old Kennedy Rd), and then turn left into the driveway with the sign "Milliken Go" . If you are coming from the west, go past Kennedy Rd and Redlea Ave, and then turn right onto the driveway before the road dips under a bridge.

Exiting by car: To go west to Kennedy Rd, you must drive on Redlea Ave, and turn left at the traffic light of Redlea Ave & Steeles Ave. E.  To access Redlea Ave, you need to go a little south until you find the Milliken Go driveway that leads you to Redlea Ave.  To go east, you just need to find the parking lot's north exit to Steeles Ave. E.

By TTC Bus : Get off the bus stop at Steeles Ave. E. & Redlea Ave. intersection and walk about 8 minutes.

By Go Train : Get off at the Milliken Go station. We are just north to the station.

Business Hours

Closed on these days

Sundays, Thursdays, holidays (New Year, Family, Good Friday, Victoria, Canada, Civic, Labour, Thanksgiving, Christmas & Boxing Days).

Appointments and Patient Intake/Update Forms

Since Ms. Cindy Chow is an Ontario licensed chiropodist (foot specialist), it is required that any one who wishes to be her patient  that an intake form and a patient contract / consent form must be completed. Please note that clinic intake forms should be read and filled out before your initial visit begins. We would be happy to email you the forms or you may pick the forms up at our office before then. Also, you may fill out the paperwork on the day of your visit so long that it is completed before your scheduled appointment time; so we suggest you arrive 10-15 minutes early for this.

Please call to book your appointment. Each of our clients are seen by booked appointments. Our receptionist will call to remind you of your appointment time in 1 or 2 clinic working days before.  You may email us through our website's contact form a request for your appointment and we will reply within our next work day. Please provide your telephone number and name when using the contact form. Kindly give us 24 hours notice if you want to cancel or will be late (late by missing half or more of your appointment) to avoid a missed appointment fee on your next visit.

Billing, Payments and Insurance

Payment is due on the day services are rendered.  Payment for products such as orthotics are due on the day they are dispensed. We require a deposit payment for orthotics, shoe and compression stocking orders (half of the total). We accept cash, E-transfer, debit (Interac), Visa, MasterCard and Amex credit cards. We will provide an official receipt for the services and purchased items. Our official receipts are numbered, dated, and include your name and our clinic's name, address and license practitioner number.

Chiropodist fees are covered by most private Extended Health Insurance Plans offered by employers, unions, etc. We strongly advise you to contact your insurance provider (or 3rd party payer) to understand your coverage eligibility. You can often find our services listed under your explanation of benefits booklet under the heading "Paramedical Services" for "Chiropodist / Podiatrist services". “Custom-made Orthotics”, “Orthopedic Footwear” and “Compression Stockings” are listed under Medical Equipment or Orthopedic Supplies.

You may download and use the following Questionnaire to help you better understand your plan " Questions to ask your insurance company ", click here .

Estimates

Please know your requirements for any claims with your insurance company (or 3rd party payer). It is highly advised that if you have any questions about your coverage that you contact them directly. You may need to get a medical doctor (M.D.) referral note before you proceed with any service or product with us. As well, some plans may require an estimate letter to be pre-approved for certain products such as orthopedic shoes. If you need an estimate letter, we need to give you an assessment and this usually involves a visit fee. Please call us to inquire, (905) 943-7575 .