About US

Doctor/Practice Overview

To help you get acquainted with our practice, we have provided the important information you need on our website. Please browse these pages to learn more about our pediatricians, our services, our philosophy, office hours, contact information, prenatal class information and patient forms. You may also use this website to access your child’s medical information and clinical visit summaries via our patient portal. Links from this site can provide you with expert and up to date medical advice from the American Academy of Pediatrics and other professional organizations.

When you call Carolina Kids during our office hours, we pledge that you will always speak with one of our professional and courteous staff members from the moment you finish dialing – no automated phone trees. If you have a clinical concern after hours, you may still call our office. You will be directed to contact our after hours nurse triage service though UNC. So please do not hesitate to contact us if you have any questions or concerns!

Meet our friendly, experienced Carolina Kids providers and staff! All our pediatricians are fellows of the American Academy of Pediatrics, and maintain the highest level of accreditation in pediatrics. We pride ourselves in being an exceptional clinic where children come first, and where physicians still take the time to treat every child with the individual attention with which we would want our own children to be treated.

Advanced Care Team : Case Management, Care Coordinators, Triage Nurses

We are pleased to provide you with all the benefits of an advanced care team at Carolina Kids Pediatrics. This team acts as a "hub" for your child's health care, and provides a group-based, patient-centered approach to providing primary care that is accessible, continuous, comprehensive, family-centered, coordinated and compassionate. Our nurse case management team provides care coordination for children with certain chronic medical conditions. Your child's nurse case manager/care coordinator can be helpful to you with followup of chronic concerns, care coordination, arranging specialist visits, helping you connect with important community services, and more. Our telephone triage coordinator provides personalized triage of your health concerns transmitted to our office by either phone call or through our patient portal messaging system. Our current team of nurse case managers/care coordinators includes:

• Carmen Galicia, LPN:  asthma, diabetes, prematurity, and attention deficit hyperactivity disorder care coordinator

• Tiffany Wheeler, RN: telephone & patient portal triage coordinator

Patient Care Team: Telephone Triage

We are always available to provide telephone advice about your child. Tiffany Wheeler, RN, is our lead phone triage nurse during office hours. Tiffany also coordinates our patient portal messaging system.

Provider After-Hours Access

We are pleased to provide you with access to advice when the office is closed. In order to reach our after hours nurse triage, just call our main office number at (919) 881-9009. You will be given instructions on how to reach our nurse triage line. Please use this service for urgent medical concerns that you believe should not wait until routine office hours. In general, please use our patient portal or call during office hours for non-urgent concerns, including non-urgent prescription refills or administrative/scheduling questions. Through our patient portal, you may also send a message to your child's physician through direct messaging. Patient portal messaging is designed for non-urgent or chronic health concerns, and you may expect an electronic response from your child's physician within 24 hours. For any true medical emergencies, please call 911.

Behavioral Health Provider Co-Management

Carolina Kids Pediatrics has a behavioral health co-management agreement in place with Family Psychology & Psychiatry Associates. FPPA is a group of excellent psychiatrists and psychologists with experience in pediatric mental health. A co-management agreement is a specific definition of roles and responsibilities that enables us to share medical information with your child's mental health provider more easily, coordinate care, and work together to insure your child's mental health care needs are met. Family Psychology & Psychiatry Associates can be reached at (919) 233-4131. Their website is www.fppa.com, and their office is located at 1400 Crescent Green, Suite 120, Cary, NC 27518.