Frequently Asked Questions

How can I make an appointment?

  • Established patients: Please use the patient portal to request an appointment.
  • New patients: Call our office at (919) 720-4876 to schedule your first visit.

What are your hours?

We know how important it is for busy families to have convenient access to care. That’s why we offer early morning and lunchtime appointments!

📅 Monday – Friday: 7:00 AM – 5:00 PM (including lunch hours) 

 📅 Saturday: 9:00 AM – 1:00 PM (Closed from Memorial Day to Labor Day)

What insurances do you accept?

We are accepting new patients (ages 0-18) with the following insurance plans:

Blue Cross Blue Shield (BCBS) 

 ✔ Cigna 

 ✔ Aetna 

 ✔ United Healthcare (except US Health Group) 

 ✔ Medicaid 

 ✔ WellCare 

 ✔ Tricare 

 ✔ MedCost 

 ✔ Alliance Health 

 ✔ Healthy Blue 

 ✔ United Healthcare Community Medicaid 

 ✔ AmeriHealth Caritas 

 ✔ Carolina Complete

If your insurance isn’t listed, please call us at (919) 720-4876, and we’ll be happy to verify your coverage.

Do you accept patients who choose not to vaccinate?

Baby Shot

At Little Oaks Pediatrics, we follow the

AAP-recommended immunization schedule because we believe vaccines are a safe and essential part of protecting children’s health.

For new patients, we require adherence to the routine immunization schedule, starting at the 2-month well visit. Families joining our practice will sign our vaccine policy as part of their new patient paperwork.

We are happy to answer any questions about vaccines and provide trusted resources to help parents feel informed and confident. Our goal is to create a safe environment for all children, including those who may be medically vulnerable.

Do you have after-hours and weekend call coverage?

Yes! If you need assistance after hours, please call (919) 780-7788, and you will be directed to our after-hours nurse line, where a registered nurse (RN) can provide guidance and recommend next steps for your child’s care.

📞 After-Hours Number (For Established Patients Only): (919) 780-7788

What if I don’t have insurance?

We encourage families to apply for Medicaid if they qualify: North Carolina Medicaid Application

If you are not eligible for Medicaid, we offer discounted rates and reasonable pricing for physicals and sick visits. Our practice provides equal access to all patients, regardless of their payment source.